Kendra Scott, LLC provides FREE RETURN SHIPPING for eligible items. A pre-paid, pre-addressed return shipping label will be provided with every qualifying order purchased on the website. Engraved pieces, Birthday Discount purchases, gift cards, Kendra Scott Branded merchandise, custom pieces created at the Color Bar™ and permanently discounted or marked down merchandise are considered Final Sale and are not eligible for return or exchange. All other unworn, unused items you would like to return for a full refund must be sent back to the Kendra Scott distribution center within 30 days of receipt of product in original packaging with tags on.

Our fashion jewelry is 14K gold or rhodium plated over brass. Protect the plating of your jewelry (and avoid tarnish) by removing it when washing your hands, swimming, exercising, cleaning and before applying any kind of personal body product. Maintain your jewelry’s shine by avoiding contact with agents such as soaps, perfume, lotion, makeup, hair and cleaning products, etc. Always wear your rubber or metal safety backs with your earrings to prevent loss. For more information on how to care for your jewelry, visit here.

Across our fashion, demi-fine, and fine jewelry collections, we use different metals to create our designs. Learn more about each metal type of your jewelry and how to care for it here.

We ask for 3-5 business days for processing on all orders placed with ground shipping. Order placed on Saturday and Sunday, or after 12pm CST will begin processing the following business day. Orders placed before 12pm CST with expedited shipping will ship same day. Orders placed after 12pm or on the weekend will ship the following business day.

Want it sooner? See if your item is available at a store near you by visiting our store locator.

When sourcing diamonds, we adhere to the Kimberley Process, an international diamond certification process initiated by the United Nations to prevent the trade of conflict diamonds. The strict quality standards ensure our diamonds will be sourced responsibly while accounting for social and environmental concerns. Lab grown diamonds are not subject to the Kimberley Process.

If a Kendra Scott fine jewelry piece fails during normal wear because of a defect in material or workmanship within one year of the original purchase date, we will repair with like quality materials at no cost. If a Kendra Scott fine jewelry piece is damaged after the first year, we will facilitate repairs with like quality materials at an additional cost.