You may be required to create an account and specify a password in order to make purchases or use certain features on the Sites or in stores, including to become a Kendra Scott Insider. You must provide current, truthful and accurate information when creating an account. Please keep your account updated to reflect any changes. One account per person. You must be at least 13 years old to create an account.

You may not share your account with anyone else. If you believe that your account has been compromised at any time, please contact us via chat or email at service@kendrascott.com.

We may provide opportunities for you to post text, photographs, videos, or other content (collectively, "Content") on the Sites for use by Kendra Scott. You acknowledge and agree that you may only post Content if:

• You are at least 18 years old;
• You own all the rights to the Content and are authorized to assign any and all rights in the Content to Kendra Scott;
• The Content does not infringe upon the rights of any third parties, including but not limited to copyright, trademark, trade secret, and publicity rights;
• The Content does not violate these Terms and will not cause injury to any person or entity;
• The Content does not include any information that references other websites, addresses, email addresses, contact information or phone numbers;
• The Content does not contain any computer viruses, worms or other potentially damaging computer programs, files or malware;
• You did not receive any form of compensation or consideration by any third party to post the Content;
• The Content is not or may not be reasonably considered to be false, inaccurate, misleading, defamatory, obscene, indecent, libelous, hateful, unlawfully threatening, unlawfully harassing to any individual or entity, offensive, or otherwise deemed unlawful or inappropriate in Kendra Scott’s sole discretion; and
• You agree to comply with any other requirement as may be provided to you by Kendra Scott.

Any Content that you submit may be used at Kendra Scott's sole discretion. Kendra Scott reserves the right to accept, reject, remove, refuse, change, condense or delete any Content submitted in its sole discretion and for any reason whatsoever. You will not be able to edit or delete any Content you have submitted. You acknowledge that you, not Kendra Scott, are responsible for the Content you submit. None of the Content that you submit shall be subject to any obligation of confidence on the part of Kendra Scott, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees. If we accept your Content and include it on the Sites, in any event, promotion, program or for any other purpose, we cannot remove it later and you may not request that it be removed.

By uploading, submitting or otherwise posting your Content, you grant Kendra Scott, its agents, licensees, and assigns an irrevocable, perpetual (non-exclusive) right and permission to reproduce, encode, store, copy, transmit, publish, post, broadcast, display, publicly perform, adapt, modify, create derivative works of, exhibit, and otherwise use your Content as-is or as-edited (with or without using your name, social media handle or pseudonym) in any form or media throughout the world for any purpose, in perpetuity, without limitation, and without additional review, compensation, or approval from you. This license continues even if you stop using our Sites.

You further agree to defend, indemnify, release, and hold Kendra Scott harmless from any and all liability, claims, actions, loss, harm, damage, injury, cost or expense arising out of or related to Kendra Scott’s use of your Content, including, but not limited to, any claim that the use of your Content violates or infringes upon the rights of any third party.

We are not responsible for and do not endorse Content posted by any other visitor to the Sites. Accordingly, we may not be held liable, directly or indirectly, for any loss or damage caused to you in connection with any Content posted by another person.

You agree not to use the Sites in a way that violates any laws, infringes any individual or entity’s rights, is inappropriate or offensive, or interferes with the Sites or any features on the Sites (including any technological measures we employ to enforce these Terms). If we (in our sole discretion) determine that you have acted inappropriately, we reserve the right to take down Content, terminate your account, prohibit you from using the Sites, and take appropriate legal actions.

You are prohibited from infringing or otherwise violating any third-party rights, including without limitation, third-party intellectual property rights. You acknowledge and agree that using our Sites does not afford you any rights to the content you access. You may not use, copy, edit or distribute content from our Sites unless you obtain prior written approval from us or any third-party owner, or unless you are otherwise permitted by law.

We do not accept any unsolicited suggestions – including, but not limited to, suggestions for new products or services, improvements to existing products or services, or marketing ideas – from anyone outside of our company. We may already be working on a similar idea, and this policy eliminates potential conflicts regarding ownership of the concept.

Any materials, information, or ideas you send us or post on the Sites, by any means, will be treated as non-confidential and non-proprietary, and may be disseminated or used by Kendra Scott for any purpose whatsoever.

All trademarks, logos, and service marks displayed on the Sites are registered and unregistered trademarks of Kendra Scott and/or third parties who have authorized their use, and all materials on the Sites are protected by copyright and other intellectual property rights, including but not limited to the photographs, jewelry designs and the Sites, except where explicitly noted otherwise (collectively "Intellectual Property"). You may not use, copy, reproduce, republish, upload, post, transmit, distribute, create derivates of or modify the Intellectual Property in any way. We will enforce our intellectual property rights to the fullest extent of the law, including seeking criminal prosecution, if necessary.

You are prohibited from infringing or otherwise violating Kendra Scott’s rights, including but not limited to Kendra Scott’s Intellectual Property. You acknowledge and agree that using our Sites does not afford you any rights to the content you access. You may not use, copy, edit or distribute content from our Sites unless you obtain prior written approval from us or any third-party owner, or unless you are otherwise permitted by law.

We reserve the right to modify or discontinue the Sites at any time, with or without notice to you. For example, we may add or remove functionality or features, and we may suspend or stop a particular feature altogether. If you don’t like any changes, you can stop using the Sites at any time. You agree that Kendra Scott shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Sites. You acknowledge that Kendra Scott reserves the right to deactivate accounts, cancel orders, and/or refuse to accept orders from users that violate the Terms or for such other reason as determined by Kendra Scott.

The Sites may include features that operate in conjunction with certain third-party social networking websites that you visit, such as Facebook, Pinterest, Instagram, YouTube, TikTok, and Twitter ("Social Network Features"). While your use of the Social Network Features is governed by these Terms, your access and use of third-party social networking sites is governed by the terms posted on those sites. You are responsible for ensuring that your use of those sites complies with any applicable terms of service or other agreements.

We provide the Sites using a commercially reasonable level of care, but there are certain things that we cannot guarantee.

OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS, KENDRA SCOTT DOES NOT MAKE ANY SPECIFIC PROMISES ABOUT THE SITE. FOR EXAMPLE, WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT ON THE SITE, THE SPECIFIC FUNCTIONS OF THE SITE, OR ITS RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SITE "AS IS". SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES.

EXCEPT WHERE PROHIBITED, KENDRA SCOTT SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF THE SITES OR ANY THIRD PARTY’S USE OF THE SITES. THESE EXCLUSIONS INCLUDE, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST DATA, COMPUTER FAILURE, OR THE VIOLATION OF YOUR RIGHTS BY ANY THIRD PARTY, EVEN IF KENDRA SCOTT HAS BEEN ADVISED OF THE POSSIBILITY THEREOF AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY UPON WHICH THE CLAIM IS BASED.

If you believe any Content on the Sites infringes your copyrights, you may request that we remove the Content from the Sites (or disable access to that Content) by contacting our Designated Agent (identified below) and providing the following information pursuant to the Digital Millennium Copyright Act, 17 U.S.C. § 512 (the "DMCA"):

• Identification of the copyrighted work that you believe to be infringed. Please describe the work and, where possible, include a copy or the location (e.g., URL) of an authorized version of the work.
• Identification of the material that you believe to be infringing and its location. Please describe the material, and provide us with its URL or any other pertinent information that will allow us to locate the material.
• Your name, address, telephone number, and e-mail address.
• A statement that you have a good faith belief that the complained of use of the materials is not authorized by the copyright owner, its agent, or the law.
• A statement that the information that you have supplied is accurate, and indicating that "under penalty of perjury", you are the copyright owner or are authorized to act on the copyright owner’s behalf.
• A signature or the electronic equivalent from the copyright holder or authorized representative.

Send this information to us by mail or e-mail:

• By mail: 3800 N. Lamar Blvd., Suite 400, Austin, TX 78756, Attention: Copyright Agent
• By e-mail: copyrightagent@kendrascott.com

Once the Designated Agent receives a notification as set forth above, it is Kendra Scott’s policy to: (a) review the request; (b) remove or disable access to the infringing Content; (c) notify the provider of the Content that it has removed or disabled access to such Content; and (d) terminate repeat infringers’ access to the Sites.

If you receive a notification of alleged copyright infringement and believe that the claim is erroneous, you may submit a counter-notification to Kendra Scott’s Designated Agent within thirty (30) days of the date the Content was removed from the Sites. A counter-notification must be a written communication that includes substantially the following:

• Identification of the material that has been removed or disabled and its location (e.g., URL);
• Your name, address, telephone number, and e-mail address;
• A statement "under penalty of perjury" that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material; and
• Your signature or the electronic equivalent.

Upon receipt of a counter-notification in accordance with the above, Kendra Scott shall promptly provide the complaining party with a copy. The complaining party shall have within ten (10) business days to inform Kendra Scott that an action has been filed seeking a court order to restrain the alleged infringer from engaging in infringing activity on the website. If Kendra Scott receives such notification within ten (10) business days, Kendra Scott shall not replace the removed Content or cease disabling access to it. If Kendra Scott does not receive such notification from the complaining party that an action has been filed seeking a court order to restrain the alleged infringer from engaging in infringing activity on the website, then Kendra Scott shall replace the removed Content or cease disabling access to it within four (4) business days following the expiration of the ten (10) business day deadline.

In accordance with the DMCA and other applicable law, it is Kendra Scott’s policy, in appropriate circumstances and in its sole discretion, to terminate access to the Sites of any user that Kendra Scott finds to be a repeat infringer. Kendra Scott reserves the right to define the criteria by which Kendra Scott will determine that a user is a "repeat infringer."

If you believe that a user is a repeat infringer, please follow the instructions above to contact Kendra Scott Designated Agent and provide information sufficient for us to verify that the user has been determined to be in violation of the DMCA repeatedly.

We may modify these Terms at any time, so be sure to check back regularly. By continuing to use or log in to the Sites after these Terms have changed, you indicate your agreement to the revised Terms. If you do not agree to the changes, you should stop using or logging in to the Sites and refrain from any services provided by or at the request of Kendra Scott.

The Sites may contain links to third-party websites. That doesn’t mean that we control or endorse those websites, or any goods or services sold on those websites. Similarly, the Sites may contain ads from third-parties. Kendra Scott does not control or endorse any products being advertised.

When you use the Sites or send communications to Kendra Scott through the Sites, you are communicating with us electronically. Similarly, you consent to receive communications related to your use of the Sites from us electronically. You agree that all agreements, notices, disclosures, and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. All notices from Kendra Scott to you shall be deemed delivered and effective when sent to the e-mail address you provide to us.

If you do not comply with these Terms, and we don’t take action right away, that does not constitute a waiver, and we do not give up any rights that we may have (such as taking action in the future).

For any inquiries, please contact Customer Service via chat, email at service@kendrascott.com or by phone 866-677-7023 Monday – Friday 8am – 5pm CT and Saturday – Sunday 12pm – 5pm CT.

An agreement for Kendra Scott to sell goods to you is made when we accept your order. The description of goods, price, and applicable tax are agreed on between you and Kendra Scott when an order is placed. You are responsible for the charges for transport, packaging, freight, and/or insurance of your order as reflected in the order summary provided upon checkout.

Placement of an order is a binding agreement. Once placed, all orders are considered final and you may not change or cancel them. Kendra Scott reserves the right to cancel any order for any reason whatsoever, including but not limited to unauthorized, altered, or ineligible use of an offer or payment. Kendra Scott reserves the right to modify or cancel a promotion due to system error or unforeseen problems.

Buy Online, Pick up In Store

We offer Buy Online, Pick Up in select Stores.

Click here for details



Shipping Information

Orders placed Monday through Friday (excluding holidays) with Ground Shipping Method will be processed within 3-5 business days once credit card authorization and verification have been obtained, then shipped. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Orders submitted before 12PM CST with Next Day or Two-Day shipping methods selected will ship the same business day. Orders placed after 12PM CST or Saturday and Sunday will ship the next business day. All orders are shipped via United Parcel Service (UPS), DHL, FedEx or Veho. Shipping windows are estimates and delivery dates cannot always be guaranteed.

The following shipping methods are in effect during this time:

• Ground: Free on eligible orders. Will arrive in 3-5 business days after processing and shipping. Orders being shipped to Alaska, Hawaii, or Puerto Rico are not eligible for free ground shipping.
• Two-Day: Will arrive in 2 business days after processing and shipping
• Next-Day: Will arrive the following business day after processing and shipping

ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.

Please report any issues with the shipping, handling, or delivery of your package within 30 days from time of purchase to service@kendrascott.com

Fragrance

Fragrance items are not eligible to ship Two-Day, Next-Day, or internationally. All fragrance items will ship via Ground Shipping only.



Engraving

All engraved items are final sale.

All engraved items will ship within 3-4 business days of an order being processed.

Color Bar®

All Color Bar® items are final sale.

All custom pieces created on the Kendra Scott Color Bar® will ship within 3-4 business days of an order being processed.

Multiple Shipping Addresses

At this time, we can only ship to one address per order.

P.O. Boxes

All orders are shipped via United Parcel Service (UPS), DHL or FedEx and cannot be delivered to P.O. Boxes.

APO/FPO/DPO Military Addresses

All shipments to APO, FPO, and DPO addresses are sent via UPS Surepost, DHL or FedEx. Due to military handling time, delivery to some destinations may take up to 45 business days. APO/FPO/DPO Military Addresses are not eligible for ground shipping at this time.

Tracking Orders

You can also click here, scroll down to the “Check Order” section and submit order information to check the status of your report.

All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Kendra Scott is not associated with these fees. All fees are to be paid for by the customer at the time of delivery. Fragrance items are not eligible for international shipping. For complete details about International Shipping and Returns please click here.

At this time, engagement rings may not be ordered through the Kendra Scott website and any product description pages of engagement rings on our website are for reference purposes only.

Engagement ring purchases may be shipped, free of charge, to a Kendra Scott store or to an address designated by the customer. Due to the custom nature of Kendra Scott engagement rings, production takes a minimum of 10 business days from the date the order is placed, not including shipping time. Kendra Scott will make reasonable efforts to meet estimated delivery timing; however, Kendra Scott will not be liable for any failure to deliver your order as estimated, for any reason whatsoever. 

When your engagement ring has shipped, you will receive a confirmation email with tracking information to the email address provided with the order. Orders shipped to you at your designated address require a signature for delivery. For in-store pickup, you will be notified by the designated Kendra Scott store by email when the engagement ring is available for pickup. The engagement ring will be held in-store for up to 30 days from the date of notification of availability before it is considered abandoned. If your engagement ring becomes abandoned, you will be refunded the purchase price less a 20% restocking fee. Refunds are not applicable to engraved engagement rings. 

Shipping windows are estimates and delivery dates cannot always be guaranteed.

The following shipment methods are not available for engagement rings at this time: shipping to multiple addresses, shipping to P.O. Boxes, and/or shipping to international addresses. 

Eligible online purchases may be sent back to the Kendra Scott distribution center with product in original packaging with tags in order to receive a full refund.

Engraved pieces, Birthday Discount purchases, Gift Cards, Kendra Scott Branded merchandise, hat accessories, blankets, custom pieces created at the Color Bar®, customized hats, curated items merchandise marked as Final Sale, and permanently discounted or marked down merchandise are considered Final Sale and are not eligible for return or exchange. Coupon or discount codes are eligible for one-time redemption and cannot be reused if item is returned or exchanged.

If you have questions about the return policy or about how to make a return, you may contact Customer Service via chat or email at service@kendrascott.com or call us at 866-677-7023.

To exchange an eligible item purchased online, simply return it to the distribution center using the prepaid UPS label and place a new order for the item you want or stop by your nearest Kendra Scott store. Shipping charges may apply on your new order. To exchange an eligible item in a store, simply stop by your nearest Kendra Scott store.

Please allow up to 5 business days from when we receive your return for your return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us. For any inquiries concerning returns or exchanges, please contact Customer Service via chat or email at service@kendrascott.com or by phone 866-677-7023 Monday – Friday 8am – 5pm CT and Saturday – Sunday 12pm – 5pm CT.

Kendra Scott Purchases Made Online And Shipped To Home or Picked Up In-Store

Kendra Scott provides FREE RETURN SHIPPING for eligible items.

All eligible, unworn, unused items you would like to return for a full refund to your original payment method must be sent back to the Kendra Scott distribution center within 30 days of receipt of product in original packaging with tags on.

A pre-paid, pre-addressed return shipping label will be provided with every qualifying order purchased on the website. If you have misplaced your shipping label, you can print a replacement pre-paid return shipping label by visiting kendrascott.com/returns.

Eligible items may also be returned at your nearest Kendra Scott store for exchange or store credit only within 30 days of receipt.

To exchange an eligible item without going to a store, simply return it to the Kendra Scott distribution center by using the pre-paid, pre-addressed return shipping label included with your order and place a new order for the item you want. Shipping charges may apply on your new order.

All unworn, eligible unused items may be returned at your nearest Kendra Scott store for exchange or store credit only within 30 days of purchase.

Any product purchased during a "Gift With Purchase" or "Buy One, Get One Free" promotion may be returned. Please include the gifted product with your return, or your refund will be adjusted to reflect the retail value of the gift. Gifted product cannot be returned or exchanged.

All promotions are available while supplies last. Promotion code may be required upon checkout. Promotions may not be combined or applied to previous purchases, gift card purchases, gift sets, layered sets, engagement rings, lab-grown diamonds, Yellow Rose by Kendra Scott jewelry, accessories, and apparel, curated collection items, limited edition collaborations, branded merchandise, fragrance, items with an associated giveback, sales tax, or shipping charges. Offers may only be valid for a specified date and timeframe.

 Fragrance Return Policy

All unworn, eligible unused fragrance items purchased in store may be returned at your nearest Kendra Scott store for exchange or store credit only within 30 days of purchase. Fragrance must be unopened, in its original packaging. All fragrance boxes were designed with sustainability in mind and are FSC certified, FSC(C) C102375.

All unworn, eligible unused fragrance items purchased online may be returned for a full refund to your original payment method by being sent back via ground shipping to the Kendra Scott distribution center within 30 days of receipt of product. Fragrance must be unopened, in its original packaging. We strongly encourage all customers to maintain and reuse the original fragrance shipping container to return your fragrance items.

If you experience a reaction to one of our fragrance products, please reach out to our Customer Care Team via chat, email (service@kendrascott.com) or phone 866-677-7023.

Please ensure to provide as much information as possible to help resolve a potential solution, including proof of purchase and details surrounding your reaction. Our Customer Care Team reserves the right to potentially request additional information, such as photos of the product and photos of the affected area.

Since different skin types and conditions may react differently to a particular product, we always suggest reviewing the listed ingredients of products to help you identify any sensitivities with certain ingredients.

If, for any reason, you are not completely satisfied with your engagement ring, you may return your engagement ring within 60 days of receipt. Kendra Scott will provide a full refund within 30 days of delivery to your designated address or to the Kendra Scott store. Any returns made after 30 days, require a restocking fee of 20% of the retail price at the time of Order. You will be refunded the purchase price less the 20% restocking fee. The engagement ring must be unworn and unused to be accepted for return. Proof of purchase is required. Engagement rings may be returned to participating Kendra Scott store or by mail.

To initiate a return, please contact the Kendra Scott store where your order was placed or Customer Service. If you wish to mail in your return, a pre-paid shipping label will be sent to you with additional shipping instructions. The engagement ring must be returned in its original jewelry box. The refund will be processed after Kendra Scott has verified that the engagement ring is eligible for return. If the engagement ring is not eligible for a return, you will be notified and the engagement ring will be returned to you in store or shipping to the address provided. 

**Engraved engagement rings are final sale and not eligible for return or exchange**

Please contact the Kendra Scott store that the original order was placed at or contact customer service if you wish to initiate an exchange. 

Kendra Scott has partnered with Global-e to provide international shipping to more than 175 countries. Global-e is a trusted global ecommerce vendor whose solution allows Kendra Scott to provide a seamless user experience to our international customers.

From the homepage if on a desktop device, please select the globe icon at the bottom of the homepage to see which countries we ship to and select accordingly. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees. For most countries you will see a guaranteed order total that includes shipping costs and any applicable duties and taxes to be paid at checkout. There are some countries that only offer the option to pay duties and taxes upon delivery. After you place an order, you will receive an email that your order was received, another email when it has been approved, and an email when it has shipped.

All international orders are processed by our international shipping partner, Global-e.

If you are shipping to an APO/FPO address, please use the regular checkout process, using the United States as your shipping country.

Once your transaction is processed, Kendra Scott will ship your order directly to its final international destination.

Most in-stock items will arrive 5-15 business days after receipt of your order. You'll see a more specific shipping range at checkout.

Please note that shipping windows are estimates and delivery dates cannot always be guaranteed.

DHL express offers On Demand Delivery. If the order is too far along to update in the GE portal, the customer can use ODD to update address (within same country), email, phone number or even leave delivery instructions.

For more information on demand delivery: https://ondemand.dhl.com/

To check the status of your international order, please look it up in Global-e’s tracking portal here.

Please have your order number and email available. Please reach out to our Customer Care team if you have any questions via chat or email service@kendrascott.com.

Global-e supports a variety of payment methods which vary by destination, payment options presented at checkout. You will be charged at the time that your order ships, you will see "Global-e/Kendra Scott" on your credit card statement.

Please note that Global-e is unable to support the purchase/redemption of any gift cards from Kendra Scott.

Foreign exchange rates are determined by Global-e. They're based on interbank rates of exchange, which correspond with the average aggregate exchange rates applied in an e-commerce transaction. The exchange rates are updated daily and your exchange rate is based on the date the order is placed. If exchange rates are updated while you're shopping, a message appears to let you know. Items purchased are not eligible for price adjustments due to changes in exchange rates.

In general, duties and taxes are determined based on the type of product being shipped, its value, country of origin or manufacturing, and the classification of the item. At checkout, you may be presented with options to either prepay duties and taxes or to pay duties and taxes on delivery. If you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Global-e, and there will be no additional costs due upon delivery. If you select to pay duties, taxes, and fees at delivery, payment of these fees is made to the shipping carrier when the order is delivered. If the total charge is not paid at delivery, the merchandise will be returned to Kendra Scott and the customer will not be refunded any of the shipping charges.

Any unworn merchandise must be sent back to Kendra Scott, LLC within 30 days of receipt of product. International orders may not be returned to a Kendra Scott retail store.

If you have already placed and received an eligible order you would like to return, please click HERE to create your return label and instructions on how to make a return. Return shipping costs will be deducted from your final refund amount.



Please note that permanently discounted or marked down merchandise is NOT eligible for return or exchange.

Please allow up to 30 business days for your return to be processed. You will receive a refund in the same currency and same exchange rate as your original order. Shipping and handling paid on your original order is not refundable.

For questions on how to make a return, please contact Customer Service via chat or email at service@kendrascott.com or call us at 866-677-7023. 

To exchange an item, simply return it and place a new order for the item you want.

International orders are not eligible for complimentary shipping or returns.

International orders are not eligible to receive the following promotions & policies, including the following:

• Kendra Scott Insider
• Free shipping
• Free returns
• Gift wrap
• Fine Jewelry repair
• Promotions for products not eligible for international purchase & shipment (see product restrictions below) 
• Select promotions or gifts with purchase
• Merchandise exchanges

Additionally, some products* are not eligible for shipment to international destinations, including the following:

• Fragrance
• Candles
• Gift Cards
• Engagement Rings
• Color Bar® 
• Watches
• Watch Bands

Restrictions on promotions, policies and products may be updated from time to time without notice.

Kendra Scott E-Gift Cards and physical Gift Cards (collectively, “Gift Cards”) can be redeemed online or in any Kendra Scott Retail Location and do not expire. Gift Cards do not include Kendra Scott Promotional Cards, which may expire subject to the terms specified at the time of issuance and/or on the Promotional Card. Gift Cards cannot be returned or redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law. Gift Cards cannot be used to purchase other Gift Card(s). No sales tax will be charged on the purchase of a Gift Card. Gift Cards cannot be purchased or redeemed outside of the United States. Promotions and other special offers do not apply to the purchase of a Gift Card. Kendra Scott will not replace lost or stolen gift cards without satisfactory proof of purchase.

If the amount of your online Gift Card(s) does not cover the total order amount, you must pay the remainder of the purchase with a valid credit card. If the amount of your online gift card(s) is for more than the total order amount, the remaining balance will be credited to your Kendra Scott online account for your next purchase using the same gift card code.

If you have any questions, please contact service@kendrascott.com.

Our goal is to provide high quality goods and products. Accordingly, we warrant the goods will meet their specification and will be free from defects in materials and workmanship at the time of delivery. Please unpack and inspect your order immediately upon receipt. Any and all claims must be reported to Kendra Scott within five (5) business days without exception.

Kendra Scott is not responsible for lost or damaged items after an in-store purchase has been made or delivery has been accepted except as otherwise provided in these Terms. International Orders, hats and boots are not eligible for repair.

IIf you purchase a Kendra Scott Fine Jewelry piece (made of 14k gold) from www.kendrascott.com or at any of the Kendra Scott retail locations, you are eligible to receive a free repair within one year of the original purchase date. If a Kendra Scott Fine Jewelry piece fails during normal wear within one year of the original purchase date due to a defect in material or workmanship, as solely determined by Kendra Scott, we will repair the Kendra Scott Fine Jewelry piece with like quality materials at no cost. If a Kendra Scott Fine Jewelry piece is damaged after the first year, we will facilitate repairs with like quality materials at an additional cost. Any decision to repair a piece of Kendra Scott Fine Jewelry is subject to review and in Kendra Scott’s sole discretion, and Kendra Scott may refuse to repair any piece of jewelry for any reason whatsoever. You must provide us with a valid proof of purchase to receive a repair.

Please refer to our Jewelry Care page for detailed instructions on how to care for your Kendra Scott jewelry. Kendra Scott is not responsible for lost or damaged jewelry after delivery has been accepted.

All returns of fine jewelry must be securely packaged (in the original jewelry box) and must include a completed repair form filled out by a sales associate or customer service representative. Please contact Customer Service to request a repair form or visit your closest Kendra Scott retail store.

Please allow 15-20 business days for your repairs to be complete plus additional time for shipping, if applicable. Repair processing begins after your package is delivered to us.

For any inquiries concerning repairs, please contact Customer Service via chat, email at service@kendrascott.com or by phone 866-677-7023 Monday-Friday 8am-5pm CT and Saturday-Sunday 12pm-5pm CT.

Fashion jewelry, vermeil jewelry and Yellow Rose curated collections items are not eligible for repair.

International Orders are not eligible for repair.

Kendra Scott offers a limited one-year warranty (from the date of purchase) on all Kendra Scott engagement rings for manufacturing defects, wear and tear, and a one-time complimentary resizing. The warranty does not cover the replacement of a center stone, damage due to excessive use or abuse, repair or other work performed by anyone other than Kendra Scott, or lost and stolen items. 

Within the first year, if the damage is covered under the warranty, in Kendra Scott's sole discretion, Kendra Scott will repair or replace (at its discretion) your engagement ring. 

After the expiration of the warranty (after the first year), the engagement ring is eligible for evaluation and repair through Kendra Scott's repair center in which are you are responsible for a $50 charge to cover round-trip shipping of the engagement ring to Kendra Scott's repair center. If the engagement ring is found to be repairable, a price quote will be provided to you for approval and payment of the repair work. If you approve the price quote, the repair work will be performed and completed in approximately 10 business days and you will be charged the price of the repair. If you reject the price quote, the engagement ring will be shipped back to you or the store and you will be notified when your engagement ring is shipped back to you or ready for pickup.

Proof of purchase or product registration is required for all repairs. 

This warranty is non-transferable from the original purchaser or registrant. Any work or repairs performed on the engagement ring by anyone other than Kendra Scott will void the warranty, including ring sizing and cleaning. 

We recommend you obtain independent insurance coverage on the engagement ring to cover damage, loss or theft. 

IGI Certification for Lab Grown Diamonds 

An IGI lab grown diamond certificate accompanies each lab grown diamond amounting to 0.50 carats and above.   

What is IGI? 

The International Geological Institute (IGI) is an international gemological laboratory with 50 years of expertise grading diamonds, gemstones, and jewelry.  

They are the world's first gemological laboratory to hold accreditation in both natural and lab gown grading.  

IGI screens every diamond using state-of-the-art technologies to determine lab grown diamond quality under strictly controlled conditions. 

How are lab grown diamonds graded? 

Following the diamond-cutting process and prior to being sold loose or mounted into jewelry, diamonds submitted to gemological institutions such as IGI for quality assessment. IGI screens every diamond using state-of-the-art technologies to determine naturally mined, laboratory-grown grown, or simulant origin. Experienced graduate gemologists conduct further assessments in controlled conditions, detailing relevant gemological characteristics according to the strictest international system.  

Four main factors are considered when judging a diamond’s quality and value. They are the diamond’s 4C’s: Carat Weight, Color, Clarity, and Cut. 

What if I have lost or need a reprint of my Lab Grown Diamond Certificate? 

Customers may email the IGI registration office (margaret.sosnowski@igi.org) to request a re-print of their certificate.

IGI will mail the re-printed certificate to your requested address. Re-prints are $20.00 per copy.  

What is the return policy for Lab Grown Diamonds?

Engraved pieces, Birthday Discount purchases, gift cards, Kendra Scott Branded merchandise, custom pieces created at the Color Bar® and permanently discounted or marked down merchandise are considered Final Sale and are not eligible for return or exchange. All other unworn, eligible unused items may be returned at your nearest Kendra Scott store for exchange or store credit only within 30 days of purchase. An IGI certificate is required for all returns in store for available products.  

Eligible online purchases may be sent back to the Kendra Scott distribution center with product in original packaging with tags in order to receive a full refund as well as the product’s IGI certificate, if applicable.  

Kendra Scott, LLC provides FREE RETURN SHIPPING for eligible items. A pre-paid, pre-addressed return shipping label will be provided with every qualifying order purchased on the website. If you have misplaced your shipping label, you can print a replacement pre-paid return shipping label by visiting kendrascott.com/returns. Please allow up to 15 business days for your return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us. For any inquiries concerning returns or exchanges, please contact Customer Service via chat or email at service@kendrascott.com Monday – Friday 8am – 5pm CT and Saturday – Sunday 12pm – 5pm CT. 

Products that originally arrived with certifications may not be returned without the original certification(s) provided. Any returns without original certificate is subject to a $20.00 re-print fee and refund is held until Kendra Scott receives the product and re-printed certificates.  

For more information regarding repairs, please visit here. 

Your watch is warranted for a period of two (2) years from the original date of purchase under the terms and conditions of the warranty. This warranty covers materials and manufacturing defects, the watch movement, hands and dial only. A printed copy of the receipt is required for warranty repairs. For the warranty to be valid, you will be required to send in a copy of your proof of purchase and a printed copy of the receipt is required for all repairs covered under the warranty. 

THIS WARRANTY DOES NOT COVER:

• Any defect in materials and workmanship of battery, case, crystal, strap or bracelet; including plating on the case and/or bracelet.

• Damage resulting from improper handling, lack of care, accidents, normal wear and tear or aging.

• Water damage, if care instructions for the product's water resistance levels (as marked on the product) were not followed.

• Products that are not purchased from an authorized retailer.

This warranty is void if the watch has been damaged by accident, negligence of persons other than authorized sales or service agents, unauthorized service, or other factors not due to defects in materials and workmanship. This warranty is void if the serial number or product date codes or other tracking marks have been removed, altered or obliterated.

From time to time, Kendra Scott offers certain promotional discounts, gifts with purchase, buy-one get-one free events, and other promotions. Kendra Scott promotions are available while supplies last and may only be valid for a specified date and timeframe along with additional limitations and exclusions. In the event a promotion code is required, please present the code at checkout.

Kendra Scott reserves the right to alter or cancel any promotion without notice. If, in Kendra Scott’s sole discretion, a promotion is used incorrectly or being abused, Kendra Scott has the right to cancel any orders placed and ban the usage of any further promotional material by such user(s). Only one promotional code per order.

Any product purchased during a "Gift with Purchase" or "Buy One, Get One Free" promotion may be returned. Please include the gifted product with your return, or your refund will be adjusted to reflect the retail value of the gift. The gifted product cannot be returned by itself or exchanged.

Promotions may not be combined or applied to previous purchases, Gift Card purchases, engagement rings, hats, hat accessories, boots, blankets, curated collection items, sales tax, or shipping charges. Offers may only be valid for a specified date and timeframe. Engagement rings, hats, hat accessories, boots, blankets, curated collection items, are not eligible for code-based discounts. A complimentary ring dish may be included with the purchase of an engagement ring, while supplies last. This gift is considered final sale and is not applicable for return/exchange, refund or merchandise credit.

Caught You In Your Kendra Scott

Offer expires July 31, 2025 at midnight pst at kendrascott.com or close of business in Kendra Scott retail stores. This offer is one-time use only and cannot be combined with other offers, or be applied to previous purchases, fine jewelry, sterling items, vermeil items, watches and watch bands, gift sets, layered sets, anniversary items, Yellow Rose by Kendra Scott apparel, curated pieces, boots, hats, limited edition collaborations, fragrance, givebacks, gift card purchases, sales tax, or shipping charges. For additional terms & privacy details, visit https://www.kendrascott.com/terms-conditions.html. For any questions or concerns, please contact service@kendrascott.com.

Upon creating an online account to become a Kendra Scott Insider, you are eligible to receive a Birthday Discount during your birthday month redeemable online or at a Kendra Scott retail location. One account per person. You must be at least 13 years old to create an account.

Your Birthday Discount may be applied to one purchase at:

• • 50% off one Fashion Jewelry or Color Bar® item; and
• • 25% off one Fine Jewelry, Sterling Silver Jewelry, Gold Vermeil Jewelry, Fragrance, Watch or Home Goods item.

International orders, previous purchases, gift card purchases, gift sets, layered sets, engagement rings, Yellow Rose by Kendra Scott jewelry, accessories, and apparel, curated collection items, limited edition collaborations, branded merchandise, fragrance, and items with an associated giveback are not eligible to receive a Birthday Discount or any type of code-based discounts. 

 

ITEMS PURCHASED WITH THE BIRTHDAY DISCOUNT ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.

How to Receive Your Birthday Discount

To receive your Birthday Discount, you must become a Kendra Scott Insider by creating an online account and providing the requested information. To enroll into Kendra Scott Insider, please visit the link here.You will be required to provide your email address, first and last name, zip code, birthday month, and complete your online profile with a unique password. You must be enrolled as a Kendra Scott Insider to redeem your Birthday Discount in-store and online. By providing your email address, you agree to receive recurring Kendra Scott Insider emails from Kendra Scott. You can still make a purchase from us even if you do not opt in or enroll as a Kendra Scott Insider. You may unsubscribe or unenroll at any time, but you must enrolled as a Kendra Scott Insider at the time of your birthday to receive your Birthday Discount code. We may also share the information you provide, including personal information, with third parties. Please review our Privacy Policy for more information on how we collect, use and share your information.

If it is currently your birthday month, we’ll send you a reminder email as a Kendra Scott Insider that you can use at any time during your birthday month. If it is not currently your birthday month and you are enrolled as a Kendra Scott Insider, we’ll send you a reminder during your birthday month.

How to Redeem Your Birthday Discount

To redeem your birthday discount for an online purchase, login to your online Kendra Scott Insider profile. To redeem your birthday discount for a purchase at a Kendra Scott retail location, please ensure you are enrolled as a Kendra Scott Insider here and provide your email address at checkout. If you missed your birthday month this year, we look forward to celebrating with you next year.

When redeeming in-store, the customer eligible for the Birthday Discount must be present at time of redemption, present a valid government-issued photo ID and email address. The Birthday Discount is non-transferable and voidable if transferred prior to redemption. The Birthday Discount may not be applied to previous purchases or combined with other offers. YOU MAY ONLY USE YOUR BIRTHDAY DISCOUNT ONE TIME PER CALENDAR YEAR, in-store or online. If we determine that you have used your Birthday Discount more than once in a calendar year, including by creating multiple accounts, we reserve the right to refuse or cancel any future orders and to cancel your account(s).



Limitations and Exclusions

The Birthday Discount is not valid on the purchase of international orders, Gprevious purchases, gift card purchases, gift sets, layered sets, engagement rings, Yellow Rose by Kendra Scott jewelry, accessories, and apparel, curated collection items, limited edition collaborations, branded merchandise, fragrance, and items with an associated giveback. You may only use your Birthday Discount one time per calendar year. All purchases made with the Birthday Discount are final sale and are not eligible for return or exchange.

Yellow Rose Fashion Jewelry Purchases Made Online And Shipped To Home 

All eligible, unworn, unused items you would like to return for a full refund to your original payment method must be sent back to the Kendra Scott distribution center within 30 days of receipt of product in original packaging with tags on. 

Yellow Rose Fashion Jewelry Retail Store Purchases 

Eligible items may only be returned at participating Kendra Scott stores for exchange or store credit only within 30 days of receipt. 

Curated Collection Items  

Curated Collection items can only be purchased at one of our participating Kendra Scott store locations and are final sale.  

Hats and Boots 

Hats and boots can only be purchased at one of our participating Kendra Scott store locations. All unworn, eligible unused items purchased in-store may be returned at one of our participating Kendra Scott store locations for exchange or store credit only, within 30 days of purchase. 

Hat Accessories and Blankets 

Hat accessories and blankets can only be purchased at one of our participating Kendra Scott store locations. All hat accessories and blankets are final sale.  

Yellow Rose Customized Hats 

Hats are available to be customized in-store at one of our participating Kendra Scott store locations. All customizations are final sale. 

Click here for more information about Yellow Rose.  

Wrangler x Yellow Rose

Fashion Jewelry purchased in-store: All unworn, eligible unused your nearest Kendra Scott store for exchange or store credit only within 30 days of purchase.

Apparel purchased in-store: All unworn, eligible unused Wrangler x Yellow Rose apparel may only be returned at a participating Wrangler x Yellow Rose Kendra Scott store for exchange or store credit only within 30 days of purchase. All Wrangler x Yellow Rose apparel items must be in their original, unused condition with tags attached. Please visit www.kendrascott.com for participating locations.

Fashion Jewelry purchased online: All unworn, eligible unused jewelry you would like to return for a full refund must be sent back to the Kendra Scott distribution center within 30 days of receipt of product in their original, unused condition withtags attached. Eligible items may also be returned at your nearest Kendra Scott store for exchange or store credit only within 30 days of receipt.

Apparel purchased online: All unworn, eligible unused Wrangler x Yellow Rose apparel you would like to return for a full refund must be sent back to the Kendra Scott distribution center within 30 days of receipt of product in their original, unused condition withtags attached. Eligible items may only be returned at a participating Wrangler x Yellow Rose Kendra Scott store for exchange or store credit only within 30 days of receipt. Please visit www.kendrascott.com for participating locations.

Exchange Policy

All unworn, eligible unused Wrangler x Yellow Rose jewelry or apparel may only be returned at a participating Wrangler x Yellow Rose Kendra Scott store for exchange or store credit only within 30 days of purchase. All apparel items must be in their original, unused condition with tags attached.

Wrangler x Yellow Rose items are not eligible to receive a Birthday Discount or any type of code-based discounts, as well as promotional offers.  

Wrangler x Yellow Rose items purchased at a participating Wrangler retail location or wrangler.com must refer to their store policy and all returns and exchanges must be made through the store of purchase. 

Kendra Scott offers a 15% discount to healthcare workers, teachers, military and first responders every day in a Kendra Scott store only with a valid photo ID and online by verifying your eligibility with ID.me. When redeeming, the customer eligible for the discount must be present at the time of redemption and present a valid photo ID in-store. This discount is non-transferable and voidable if transferred prior to redemption. This discount may not be applied to previous purchases, engagement rings, hat, hat accessories, boots, blankets, fine jewelry, sterling items, vermeil items, gift sets, Gift Card purchases, sales tax or shipping charges. It cannot be combined with other offers or with a Kendra Gives Back event. If we determine that you have misused your service discount, we reserve the right to refuse or cancel any future orders and to cancel your account.

If you provide your phone number to Kendra Scott, you agree to receive recurring automated and autodialed promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g. cart reminders) from Kendra Scott, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase.

If you need assistance or wish to opt-out from Kendra Scott text messages, reply HELP for help, reply STOP to cancel or opt-out. After texting HELP or STOP to our shortcode you may receive an additional message confirming that your request has been processed. Message and Data rates may apply.

Message frequency will vary. Kendra Scott reserves the right to alter the frequency of messages sent at any time. Kendra Scott also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do so.

Not all mobile devices or handsets may be supported, and our messages may not be deliverable in all areas. Kendra Scott, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages. We are able to deliver messages to most major mobile phone carriers.

Please review the Privacy Policy for more information on how we use the information you provide to us.

You have the option to receive free gift wrapping on eligible online orders. If selected at checkout, all jewelry items will be gift wrapped in a signature Kendra Scott yellow box and sealed with an elastic bow and gift tag. You will also have the option to enter one gift message that will be printed and included with the gift tag. Please note that products from our Home, Fragrance, and Candle collections will arrive in a specialty box and are not eligible for gift wrapping. All fine jewelry boxes are recyclable.

All engagement rings will come as a gift-wrapped item in custom packaging, inclusive of a ring pouch, ring box and decorative box.

Products on www.kendrascott.com are intended for consumers only. We reserve the right to refuse or cancel any order and any future orders if we believe, in our sole discretion, that an order is being purchased for resale.

Kendra Scott only sells products directly through www.kendrascott.com, at Kendra Scott retail locations or through authorized retailers as provided on this list: https://www.kendrascott.com/stores. If something seems too good to be true, it probably is!

To report possible knockoffs or counterfeit products, please email brandprotection@kendrascott.com.

We are honored to support women and youth causes in our local communities through Kendra Gives Back events and in-kind donations of Kendra Scott products. We review each request for a Kendra Gives Back event and/or a product donation request. Kendra Scott reserves the right to refuse to host a Kendra Gives Back event or provide product donations for any reason, in its sole discretion. 

The following guidelines apply to any Kendra Gives Back event: 

• Requesting organization or individual’s cause must be a 501(c)(3) organization and fall within our mission of empowering women and youth in the areas of Health & Wellness, Education, or Entrepreneurship. 
• We welcome one event per approved organization annually. 
• We do not partner with political causes or faith-based organizations that serve a singular religious community. 
• Engagement rings, hats, hat accessories, boots, blankets, and curated collection items, are not eligible for any giveback donations, including if such purchase is made during a Kendra Gives Back event. 
• Requests must be made at least one month before the desired event date. 
• In order to be entitled to receive payment from Kendra Scott, you must provide an accurate mailing address and you must cash the check within 6 months of the event. You agree that, if you have not done so, you have no right or entitlement to the funds and the funds raised during the event will instead be donated to the charity you selected in your Submittable application. [If you have not received a check within 60 days of the event, you may contact Kendra Scott to reissue the check; provided, however, that you must still cash the reissued check within 6 months of the event in order to be entitled to the funds.]   
• Giveback code is active for 48 hours and will only be valid through midnight PST online. The code must be applied at checkout at kendrascott.com during active timeframe.
• For in-store Kendra Give Back events at participating Kendra Scott retail store(s), the giveback partner name must be mentioned at checkout during designated event timeframe, unless otherwise agreed upon by a Kendra Scott representative. 
• You agree to comply with any other requirements provided by Kendra Scott.

The following guidelines apply to any in-kind product donation: 

• Donated products must be used to directly raise funds for a 501(c)(3) non-profit organization through activities such as a silent or live auction or a raffle and are not to be used as gifts. 
• Donated products cannot be sold for profit or returned to a store for credit. 
• Donations are limited and based on availability. 
• Donation requests must be made at least six weeks before the desired event or fundraiser. 
• You may be required to pick up your donation from a Kendra Scott store. 
• Kendra Scott will provide the value of the donation but will not complete a non-profit's donation form. 
• Engagement rings, hats, hat accessories, boots, blankets, and curated collection items, are not eligible for any giveback donations. 
• You agree to comply with any other requirements provided by Kendra Scott. 
• If Kendra Scott hosts a Kendra Gives Back event for your organization or provides donated product to be used to fundraise for your organization, you agree to these Terms and Conditions.

Kendra Scott has partnered with ChangeUp, which allows customers to add charitable donations to their online orders.

Customers will have the option to round up their total order amount to the nearest dollar or they can supersize their online contribution, only in the individual amount of $1.00, $5.00 or $10.00.

International orders are not eligible for ChangeUp donations. Giftcards and Affirm are not eligible payment types for Changeup donations.

All donations made online are non-refundable and cannot be changed. 

We do not accept any unsolicited suggestions – including, but not limited to, suggestions for new products or services, improvements to existing products or services, or marketing ideas – from anyone outside of our company. We may already be working on a similar idea, and this policy eliminates potential conflicts regarding ownership of the concept.

Any materials, information, or ideas you send us or post on the Sites, by any means, will be treated as non-confidential and non-proprietary, and may be disseminated or used by Kendra Scott for any purpose whatsoever.

All trademarks, logos, and service marks displayed on the Sites or in stores are registered and unregistered trademarks of Kendra Scott and/or third parties who have authorized their use, and all materials on the Sites or in stores are protected by copyright and other intellectual property rights, including but not limited to the photographs, jewelry designs and the Sites, except where explicitly noted otherwise (collectively "Intellectual Property"). You may not use, copy, reproduce, republish, upload, post, transmit, distribute, create derivates of or modify the Intellectual Property in any way. We will enforce our intellectual property rights to the fullest extent of the law, including seeking criminal prosecution, if necessary.

You are prohibited from infringing or otherwise violating Kendra Scott’s rights, including but not limited to Kendra Scott’s Intellectual Property. You acknowledge and agree that using our Sites or visiting our stores does not afford you any rights to the content you access. You may not use, copy, edit or distribute content from our Sites or stores unless you obtain prior written approval from us or any third-party owner, or unless you are otherwise permitted by law.

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, YOU AND THE COMPANY AGREE THAT ANY DISPUTE (AS DEFINED BELOW) SHALL BE RESOLVED BY FINAL AND BINDING INDIVIDUAL ARBITRATION.

• Arbitration Agreement. 

You and Kendra Scott agree that any dispute regarding Kendra Scott products that you purchased from Kendra Scott whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when a claim arises, including any dispute or claim as to the application, enforceability, scope, or interpretation of this agreement to arbitrate (“Dispute”), shall be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. Dispute, however, does not include disagreements or claims concerning patents, copyrights, trademarks, and trade secrets and claims of piracy or unauthorized use of intellectual property, or claims for personal bodily injury, which shall not be subject to arbitration or the notice and informal process described below.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. An arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief, or statutory damages), and must follow these Terms. YOU UNDERSTAND AND AGREE THAT, BY AGREEING TO THESE TERMS, YOU AND KENDRA SCOTT ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION IN RESPECT TO A DISPUTE AND THAT THESE TERMS SHALL BE SUBJECT TO AND GOVERNED BY THE FEDERAL ARBITRATION ACT.

• Mandatory Notice of Dispute and Informal Dispute Resolution Process

Before initiating an arbitration, you and Kendra Scott each agree to first provide the other with a detailed written notice (“Notice of Dispute”). The Notice of Dispute must include (i) the name, telephone number, mailing address, email address, and Account number (if applicable) of the person or entity providing the notice; (ii) sufficient information to enable you or the Kendra Scott to identify any transaction at issue (including any receipts or order confirmations); (iii) a detailed statement of the legal claims asserted and the factual basis for those claims; and (iv) a detailed description of the remedy sought and an accurate, good-faith calculation of the amount in controversy.

The Notice of Dispute must be personally signed by the party initiating the Dispute (and their counsel, if represented). Your Notice of Dispute to Kendra Scott must be sent by mail to Kendra Scott, 3800 N. Lamar Blvd., Suite 400, Austin, Texas 78756, Attention: Legal Department. The Kendra Scott’s Notice of Dispute to you must be sent by mail or email to the most recent contact information that you have provided to the Kendra Scott.

For a period of 60 days from the date of receipt of a completed Notice of Dispute from the other party, you and Kendra Scott agree to make attempts to resolve the Dispute prior to commencing an arbitration. If requested by the party that receives the Notice of Dispute, the other party must participate in a telephone settlement conference (if a party is represented by counsel, counsel may also participate) to discuss the Dispute. The parties agree that the Party that receives the Notice of Dispute is entitled to make an offer of judgment pursuant to Rule 68 of the Federal Rules of Civil Procedure, which offer can be shared with any arbitrator or mediator appointed to the matter. 

Compliance with and completing this informal dispute resolution process is a condition precedent to filing any formal dispute resolution proceeding, including a demand for arbitration. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in this informal dispute resolution process.

If the sufficiency of a Notice of Dispute or compliance with this mandatory informal dispute resolution process is at issue, it may be decided by a court of competent jurisdiction at either party's election, and any formal dispute resolution proceeding shall be stayed pending resolution of the issue. A court of competent jurisdiction shall have the authority to enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of a demand for arbitration or the assessment or payment of arbitration fees. You or we may also elect to raise non-compliance with this informal dispute resolution process and seek relief in arbitration.

• Arbitration Procedures

Arbitration shall be administered by the American Arbitration Association (“AAA”), pursuant to the most-current AAA Consumer Arbitration Rules, and conducted by a single, neutral arbitrator. The AAA Rules, fee information, forms and instructions to initiate arbitration are available at https://www.adr.org/. You and Kendra Scott agree that it is a material breach of these Terms to seek to initiate the arbitration with any administrator other than AAA (or an alternative administrator agreed to by the parties).

The demand for arbitration must be personally signed by the party initiating arbitration (and their counsel, if represented). By signing the demand for arbitration, a party (and their counsel, if represented) certifies that they have complied with (a) the mandatory notice process described in Section B above, and (b) all of the requirements of Federal Rule of Civil Procedure 11(b), including that the claims and relief sought are neither frivolous nor brought for an improper purpose. The arbitrator is authorized to award any relief or impose any sanctions available under Federal Rule of Civil Procedure 11 or applicable federal or state law against all represented parties and counsel as a court would. If you are initiating arbitration, you shall serve the demand for arbitration on the Kendra Scott by mail to Kendra Scott, 3800 N. Lamar Blvd., Suite 400, Austin, Texas 78756, Attention: Legal Department. If the Kendra Scott is initiating arbitration, it shall serve the demand for arbitration by mail or email to the most recent contact information that you have provided to Kendra Scott.

Claimant can choose to have the arbitration conducted by a phone or video hearing or solely through written submissions except that if the claimant seeks more than $10,000 or injunctive relief, the respondent shall have the right to elect an in-person, video, or phone hearing. You and we reserve the right to request a hearing in any matter from the arbitrator. You and Kendra Scott representative will personally appear at any hearing (with counsel, if represented). Any in-person hearing will be held in the county or parish in which you reside or at another mutually reasonably convenient location.

An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.

Unless both you and the Kendra Scott agree otherwise, and to the fullest extent permitted by applicable law, you and Kendra Scott agree that each may bring claims against the other only in your or our individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general, or representative proceeding. Further, unless both you and Kendra Scott agree otherwise, an arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of class, collective, consolidated, private attorney general, or representative proceeding. If this prohibition is found to be unenforceable as to your Dispute, then the entirety of this Arbitration Agreement shall be null and void, and neither Kendra Scott nor you shall be entitled to arbitrate the Dispute and it shall instead proceed in a court of competent jurisdiction consistent with the remainder of these Terms.

• Arbitration Costs

Payment of arbitration fees will be governed by the applicable AAA Rules and fee schedule. You and Kendra Scott agree that the parties have a shared interest in reducing the costs and increasing the efficiencies associated with arbitration, and agree to work together in good faith to ensure that arbitration remains economical and cost-effective for all parties.

• Additional Procedures for Mass Arbitration

If 25 or more individuals submit Notices of Dispute or attempt to initiate arbitrations with Kendra Scott raising similar claims, and counsel for the individuals bringing the claims are the same or coordinated for these individuals (“Mass Filing”), you and Kendra Scott agree that if the claims are not resolved and proceed to arbitration, these additional procedures shall apply, and the resolution of your Dispute might be delayed and ultimately proceed in court if not resolved through the process set forth below. The AAA Mass Arbitration Supplementary Rules shall apply to the extent they are not inconsistent with this paragraph.

The parties agree that throughout this process, their counsel shall meet and confer in an effort to informally resolve the Disputes, streamline procedures, address the informal exchange of information, modify the number of Disputes to be adjudicated and to promote efficiency, conservation of resources, and the resolution of claims.

If your claim is part of a Mass Filing, any applicable limitations periods (including statutes of limitations) shall be tolled for your Dispute from the time that the Mass Filing is first submitted to AAA until your Dispute proceeds in arbitration or is settled, withdrawn, otherwise resolved, or opted out of arbitration pursuant to this Section.

Counsel for the individuals and counsel for Kendra Scott shall each select 5 cases (per side) to proceed as cases in individual arbitration proceedings as part of an initial staged process. Alternatively, either side’s counsel may elect to have their 5 cases selected randomly by the AAA. The number of Disputes to be selected to proceed as part of this initial staged process can be increased by agreement of counsel for the parties. The parties will either agree that the staged arbitrations will take place in Austin, Texas, or will meet and confer in good faith to arrange for a mutually convenient location or manner for the arbitration of Disputes selected for this initial staged process to take place. The AAA will determine a place for the staged process if the parties cannot reach agreement within thirty (30) days. No other cases may be filed in arbitration or deemed to have been filed in arbitration, nor shall any arbitration fees be assessed or collected in connection with those claims by AAA until they are selected to proceed to individual arbitration proceedings as part of a staged process.

In addition to any mediation required by AAA, if the parties are unable to resolve the remaining cases after the conclusion of the first stage of arbitration proceedings, the parties shall participate in a mediation session before a mediator jointly selected by counsel for the parties in an effort to resolve the remaining Disputes. If the parties are unable to resolve the remaining claims within thirty (30) days of the close of mediation, then Counsel for the individuals and counsel for Kendra Scott shall each select another 5 cases (per side) to proceed in individual arbitration proceedings as part of a second staged process. If the parties are unable to resolve the remaining cases after the conclusion of the second stage of arbitration proceedings, the parties shall participate in a second mediation session before a mediator jointly selected by counsel for the parties in an effort to resolve the remaining Disputes. Upon the conclusion of the second mediation session, any Disputes part of the Mass Filing that are not settled or withdrawn shall be opted out of arbitration and may proceed in a court of competent jurisdiction consistent with the remainder of the Terms. Notwithstanding the foregoing, counsel for the parties may mutually agree to proceed with the adjudication of some or all of the remaining disputes in arbitration and a second mediation session. Moreover, for any mediation, Kendra Scott shall pay the mediation fee for the first day; if the parties agree to continue mediation past one full day, the mediator will determine payment of fees for successive days needed.

A court will have the authority to enforce these mass arbitration procedures and, if necessary, to enjoin the filing or prosecution of arbitrations and the assessment or collection of arbitration fees.

The Additional Procedures for Mass Arbitration set forth herein and each of its requirements are essential parts of the Arbitration Agreement. If, after exhaustion of all appeals, a court of competent jurisdiction decides that this section applies to your Dispute and is not enforceable, then your Dispute shall not proceed in arbitration and shall only proceed in a court of competent jurisdiction consistent with the remainder of the Terms.

• Class Action Waiver

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AND THE KENDRA SCOTT WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION IN ARBITRATION OR IN LITIGATION IN COURT. NOTWITHSTANDING THE FOREGOING, THE PARTIES RETAIN THE RIGHT TO PARTICIPATE IN A CLASS-WIDE SETTLEMENT.

• Jury Trial Waiver

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AND THE KENDRA SCOTT WAIVE THE RIGHT TO A JURY TRIAL.

We prioritize working with suppliers independently certified by recognized standards-setting organizations such as the Responsible Jewellery Council (RJC). RJC is an international not-for-profit whose mission is to advance responsible ethical, social and environmental practices with respect to human rights through the jewelry supply chain.

As a part of Kendra Scott’s commitment to legal compliance and ethical business practices, we require all vendors we do business with to follow our Vendor Compliance Manual and Vendor Code of Conduct. We likewise require our vendors to comply with all applicable laws and regulations mandated by the country in which the merchandise or product is manufactured, including, but not limited to, laws against child labor, forced labor and unsafe working conditions. Additionally, we require that all of our diamonds are sourced in compliance with the Kimberly Process.

Kendra Scott requires our vendors to participate in our vendor compliance program, which may include, but is not limited to, disclosure of all factories used to produce Kendra Scott products, and either submission of a third party audit report on that facility conducted by an accredited auditing organization to a recognized audit standard, or participation in an audit inspection through an independent third party auditing firm. Auditors are required to have appropriate training and credentials to ensure that generally accepted auditing principles such as the International Standard: Social Accountability 8000 are utilized. Audits are completed on at least a bi-annual basis unless determined that more frequent intervals are appropriate.



In the event of a potential violation, Kendra Scott will take appropriate remedial action based on the circumstances, including, but not limited to, promptly addressing the issue with the supplier, conducting follow-up audits to confirm that the supplier has addressed and remedied any potential violations, and/or terminating our business relationship with the supplier.

We are taking steps to minimize our waste and impact to the planet by starting to incorporate recycled and recyclable materials, where possible. We have started using recycled silver in our demi-fine jewelry collection, and are in the process of transitioning many of our packaging designs to recyclable. Look for the recycling symbol ♻ to see which of our boxes, bags and shippers are currently recyclable.

We reserve the right to change these Terms from time to time without notice to you, and any such changes will be effective upon publication on the Site.

The Sites may contain links to third-party websites. That doesn’t mean that we control or endorse those websites, or any goods or services sold on those websites. Similarly, the Sites may contain ads from third-parties. Kendra Scott does not control or endorse any products being advertised.

You agree that all agreements, notices, disclosures, and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. All notices from Kendra Scott to you shall be deemed delivered and effective when sent to the e-mail address you provide to us.

If you do not comply with these Terms, and we don’t take action right away, that does not constitute a waiver, and we do not give up any rights that we may have (such as taking action in the future).

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws rules. Except as provided in Section 26, you expressly agree that the exclusive jurisdiction for any claim or dispute under these Terms and/or your use of the Sites resides in the courts located in Austin, TX, and you further expressly agree to submit to the personal jurisdiction of such courts for the purpose of litigating any such claim or action. If it turns out that a particular provision in these Terms is not enforceable, that will not affect any other provision.

For any inquiries, please contact Customer Service via chat, email at service@kendrascott.com or by phone 866-677-7023 Monday – Friday 8am – 5pm CT and Saturday – Sunday 12pm – 5pm CT.